When can I expect delivery of my order
If you order before 1pm and depending on the delivery option you chose:
You can expect to receive your order within 3-5 working days. Standard Service deliveries will be despatched on the date of the order being placed unless after 11am. We will try where possible to dispatch before 5pm on the day of your order but during busy periods may dispatch on the next working day.
The first day of the 3-5 days starts the next working day following despatch. (Monday-Friday).
Next Day Service
You will receive your order the next working day by courier between 8am and 6pm. (please note a signature is required on delivery for this service).
What are the delivery charges?
Delivery to mainland UK is £6.95 and provided by DHL.
If you think you may not be in to receive delivery, please specify any special instructions to the courier in the comments/message section of your order i.e. leave with a neighbour. You can also add a message here for your recipient and we will write it on a special gift tag and include it with your order. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability.
The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date. If you know your recipient is not at home during working hours, we do recommend that we deliver to a business address.
Orders placed after 1pm are dispatched the next day for customers to receive the day after. Orders placed before 1pm on a Friday will be delivered the following Monday between 8am and 6pm. To ensure a Saturday delivery, you must place your order before 1pm on Friday afternoon. Orders placed after 1pm on a Friday will be delivered on the following Tuesday.
Orders are not processed on weekends and on the following holidays:
- New Year’s Day
- Christmas Day
- All UK Bank Holidays