The parcel has been delayed in the postal system.
Parcels sent via 1st Class Post or via Airmail do not carry tracking numbers so cannot be tracked once they have left us. Royal Mail will not deem a parcel to be lost until it has been in the postal system (national or international) for a period of 10 working days. It is very rare for a parcel to take this length of time to arrive but we are unable to despatch a replacement until this period of time has elapsed.
We do get proof of postage so if a parcel doesn't arrive it will be subject to a claim at the Post Office before refund or exchange can be given.
Our website reflects the stock we hold in our warehouse, we do not stock items that we cannot dispatch to you.